FI Apprenticeship Program
In 2021, I planned, operationalised and executed the Fractal Ink Apprenticeship program to provide 15 recent graduates the hands on experience with design and consultancy work that we do at Fractal Ink, to prepare them for client facing work as soon as they finish their apprenticeship.
The program was 3 months long, and involved seminars and workshops conducted by senior staff at Fractal Ink, including myself. We covered the basics and intermediate levels of topics relating to UX Design, UI Design, Design Strategy. Noteably, the designers were also trained with a consultancy toolkit that enabled them to present their designs in a client friendly manner and learn the best practices of communication for design project.
All 15 designers were successfully absorbed into the Fractal Ink team and are now working on various projects.
Recruitment and retention
As Associate Director of UX and Strategy at Fractal Ink, I have revamped our acquisition and retention processes by tackling all stages of the employee lifecycle in the company.
1. Standardizing the hiring process to allow for the expansion of the hiring team while maintaining standards and consistency of evaluations
2. Created new interview tasks for assessment of applicants at every level to ensure that applicants are geared for success and can focus on the parameters of assessment of their submission instead of wondering what needs to be done.
3. Mapping the expected skills vs job roles at every level to provide visibility to new and existing employees about what is expected of them at every level, and about their career growth at Fractal Ink.
4. Frequent 1-1 checkins on work experience, skill growth, career direction that provides employees with the space to think beyond project assignments, work towards larger career and lifestyle goals, and also provides me and the management with a pulse on the mood of the team.
5. Improved outgoing employee’s project data archiving processes to ensure continuity of projects, easier handovers, and quick referencing of archived projects when they relate to upcoming and new projects of a similar nature.